Outagamie County is now an area of high transmission.  As such, face coverings are required to enter this facility for those ages 3 and up. 
 Curbside services are available and will be increased as a result of current rates.

Enhancing people's lives and opening doors for curious minds

LIBRARY POLICIES

The use of the Library is a privilege and not a right. Privilege is given upon compliance of this Appropriate Use Policy.
Everyone has the right to use the Library without disturbance. To ensure the comfort and safety of Library patrons and staff, violations of this policy can result in a discipline up to and including a loss of Library privileges.

Examples of disruptive or unacceptable behaviors include but are not limited to:

  • Any illegal activity
  • Loud & disruptive behavior, verbal, physical harassment or bullying, running, profanity or similar behaviors as determined by library staff
  • Following staff or patrons around or staring with the intent to harass such that patrons or staff cannot perform their duties or use the library
  • Eavesdropping on Library users or staff
  • Prolonged or chronic sleeping or sleeping that disturbs others
  • Panhandling, distributing, posting, or selling non-library approved materials
  • Bodily hygiene that is an offensive nuisance to other library users
  • Using another person’s library card without permission
  • Damaging or tampering with Library materials, property, equipment, or services
  • Inappropriate use of public access computers
  • Removing library materials from the library without checking them out
  • Roller-skating, roller-blading or skateboarding in the library
  • Possession or use of illegal drugs or alcohol in the library
  • Use of any tobacco products in the Library
  • Bathing, shaving or washing in library restrooms
  • Moving furniture without permission or using it inappropriately
  • Leaving garbage
  • Drinking beverages near computers
  • Entering staff only spaces
  • Weapons of any kind, unless carried by an authorized law enforcement agent
  • Bicycles or scooters parked in any area other than the bike rack
  • Patrons that are not wearing shoes or those that are not appropriately attired as determined by library staff
  • Cell phone conversations that are loud or inappropriate
  • Animals in the building that are not service animals or for library programming
  • Youth or individuals with disabilities that require care being left without a caregiver
  • Refusing to leave the library at closing or upon request by library staff
  • Loitering, which for the purposes of this document is defined as staying in such an area as restrooms, front lobby, lower level, entrance, or walkways, which disrupts others
  • Ignoring Library signage
  • Impeding the entrance or egress from the library by patrons
  • Professional photography or videotaping within the library without approval

Violations of the Appropriate Use Policy may result in consequences such as the temporary removal or ban of the violator from the Library at the sole discretion of the Library.

You can view the printable document version of our appropriate use policy by navigating HERE.

Issuing Cards to Adults:  All residents of the State of Wisconsin are eligible for a Library card provided they present documentation proving residence in the State such as a driver’s license or State issued ID.  People from out of state requesting a library card should be referred to the Director.

Only one card per person is permitted.  Applicants must be willing to sign a statement accepting liability for materials checked out to that card. 

Issuing Cards to Minors:  A parent, guardian or foster parent must be present with a picture ID to sign for a minor (anyone under the age of 18) and assumes responsibility for all debts incurred by that account. 

Parents and guardians are responsible for the minor’s use of the Library and its materials.
A form for restricting borrowing must be completed, signed by the parent/guardian, and kept on file at the Library in instances where parents and guardians request restrictions upon a minors’ card.  Similarly, a parent or legal guardian has right to view the account information of a minor in their care. A minor per State Statute 43 is under the age of 16.

Loan Agreements:  The Library follows circulation policies as set forth by Outagamie Waupaca Library System (OWLS) as approved and/or modified by the Library Board. Circulating equipment and higher cost items are subject to their own policies with their own loan agreements.

Fines/Lost Materials:  The Library is a fine free facility. However, the library does follow fine policies as set forth by the OWLS system, including $5.00 in fines/bills blocking library card use.

Any unreturned materials will be billed to the person checking out the item.  It will remain in “overdue status” for 30 days after which the person on whose card the item was checked out will be billed for replacement costs. In the event of overdue items including, but not limited to laptops, tablets, and hotspots, the library retains the right to release library records to local law enforcement for recovery based on the specific overdue item policy.     

Once payment for damaged items has been received the borrower may have the damaged item. The library only holds damaged items for a period of six (6) months. New copies supplied by the borrower of lost items as payment is not acceptable. Within a period of 30 days, the library can issue a refund for lost items that have been found and paid for, if the item is still in good condition.

Collections: The Library reserves the rights to bill patrons for damaged or unreturned items and to turn delinquent accounts over to collection.  The Library Director or his/her designee can forgive a bill or arrange for payment options that include a payment plan.

Checking out:  A valid OWLSnet library card in the name of the person checking out the items is required for check out. In the event a patron does not have their card a picture ID may be used.  It is possible to check out materials to patrons able to verify information on their account e.g., address, phone number, birth date.

Checking Out Holds: Holds may not be checked out to anyone not possessing the card of the patron to whom the hold belongs unless a “Holds Release Form” is signed.

Circulating Equipment and Higher Cost Items:

Circulating equipment includes, but is not limited to: laptops, tablets, hotspots, ukuleles, projectors, and STEM kits. Higher cost items (notwithstanding circulating equipment) include but are not limited to videogames, playaways, audios, and videos when ranging in replacement value of $50 or more per item.

In an effort to safeguard public collections of potential high value or re-sale value from theft or conversion, after a certain number of days past due, as set forth in individual policy or OWLS policy, such materials not returned and listed as overdue shall be categorized as “suspected stolen” and may be reported to law enforcement for investigation and recovery of such materials.

The library reserves the right to petition the court for the release of public library records on circulating equipment and higher cost library materials including, but not limited to, videogames, laptops, tablets, hotspots, ukuleles, projectors and STEM kits in the event that there is reasonable suspicion of theft or resale of library materials. If granted, records will be released to local law enforcement for recovery.

In the event of overdue items including, but not limited to laptops, tablets, and hotspots, the library retains the right to release library records to local law enforcement for recovery based on the specific overdue item policy.

You can view the printable document version of our circulation policy by navigating HERE.

The Kaukauna Public Library is dedicated to providing a safe and welcoming environment for patrons of all ages. A caregiver is defined in this policy as a person twelve years of age or older, who provides direct care for an infant or child.

Staff members will always respond with care and concern, but responsibility for the welfare of children using the Library ultimately rests with the parent, legal guardian, or caregiver. Library staff cannot legally take responsibility for the care of children of any age. The public library, unlike schools, does not legally serve in loco parentis (in place of a parent). To be clear, Library staff cannot act in the place of parents, nor can they act as a substitute for daycare in providing constant care and supervision. Therefore, responsibility for the care, safety, and behavior of children using the Library rests solely with the parent/guardian or caregiver. For the safety of patrons of all ages, the Library does have an Appropriate Use Policy in place.

As a busy public library, parents/guardians/caregivers are reminded that unexpected events can occur while children are left at the Library unattended. Some examples could include: the child may leave the building against parental wishes, the child could be approached by untrustworthy people, or the child could be physically injured. While the Library makes every effort to ensure the safety of all users, parents/guardians/caregivers are advised that the Library cannot legally act in loco parentis.

Children under 6
Children under the age of 6 may not be left unattended by a parent, guardian or caregiver in any part of the Library. If children under the age of 6 are found without a caregiver, staff will attempt to locate the parent/guardian or other caregiver. If none can be found, they will call Kaukauna Police Department.

Children ages 6-9
Children ages 6-9 must have a parent, guardian or caregiver present in the building at all times during the library visit. Children in this age group who cannot follow behavioral expectations as listed in the Appropriate Use Policy may not be left unattended by a parent, guardian or caregiver in any part of the Library. Children in this age group who follow behavioral expectations as listed in the Appropriate Use Policy, may be allowed unattended in areas of the library other than their caregiver’s location.

Children ages 10 to 15
Children ages 10-15 are considered old enough to use the library responsibly unattended. As referenced above, children must be at least 12 years old to be considered a caregiver to younger children. Children in this age group must also follow the Appropriate Use Policy.  Children who do not follow these rules are subject to the same consequences as other Library users, including, but not limited to being required to leave the library.

Staff may as needed:

  • Notify parents of poor behavior and the need for additional supervision while at the Library.
  • Contact Kaukauna Police Department either to assist with the enforcement of Library policy or to ensure the safety of an unattended child.
  • Staff will make a reasonable effort to assure that children leave the Library safely at closing time. If any children remain at the Library or at building egress fifteen minutes after closing, a staff member will contact the Kaukauna Police Department to ensure safe transport.

You can view the printable document version of our unattended child by navigating HERE.

During a pandemic, the Kaukauna Public Library will follow Wisconsin and Department of Health Services orders and recommendations. The Library will offer varying levels of service based on CDC recommendations and state/county/local orders during a pandemic to keep library staff and patrons safe. Staff and patron safety is the highest priority. As such, if the library does not have enough staff to have a minimum of four people in the building during any operating hours, runs out of the necessary personal protective equipment or cleaning supplies necessary to ensure safety in the building or a local outbreak occurs, it may at any time alter/reduce services or close to the public.

Access to cleaning supplies during a pandemic is highly volatile. As a high touch public building, the library cannot guarantee the cleanliness of materials and equipment. Entrance to the library and use of the facilities and materials during a pandemic is at the risk of the user. The library will offer patrons the opportunity to provide information for contact tracing in the event of a positive case associated with the Library, however, entrance to and use of the library facilities will not require consent to provide such information

When the Library is open to the public in Phases III, IV or V, patrons and staff of the library must follow all guidelines as set forth by the Kaukauna Public Library and the City of Kaukauna at that time. Guidelines and phases will be based on CDC recommendations, state/county/local orders and policy. Failure to comply with library guidelines and policy during any phase may result in a loss of library privileges.

Phase details and procedures may be altered at any time by the Library Director, so long as they continue to follow CDC recommendations and state/county/local orders and policy.

Phase I

Under Phase I the library is closed to the public. Only essential minimum staff will be allowed in the building for basic operations. Library staff will work remotely and will engage in online and virtual services. Transit services will not run. The book drop will remain open, following designated quarantine procedures. When possible, the library will offer hotspot Wi-Fi service in the parking lot.

Phase II

Under Phase II the library will remain closed to the public, however minimal staff will be allowed in the building to offer curbside services while safely physically distancing. Library staff will continue to work part of their shifts remotely in compliance with orders. Transit services will only run to allow for the return of materials to their home libraries if possible at the discretion of the library system. The book drop will remain open, following designated quarantine procedures. The library will offer hotspot Wi-Fi service in the parking lot.

Phase III

Under Phase III the library will partially reopen. The Library will be open by appointment only or at a limited capacity for browsing and computer use at a capacity specified by the current order or at a level of service in which the library can staff safely. The library will continue curbside services for those wishing to physically distance. The Library will continue virtual only programming and will have no in-person events. The library will also not book public meetings.  A majority of library furniture will be removed including all youth area play equipment. Study rooms and the local history room will remain closed. In person library assistance will be limited to adhere to physical distancing practices.  The book drop will remain open, following designated quarantine procedures. The library will sanitize high touch areas every two hours and will offer sanitizer and wipes to the public to clean equipment and materials as supplies allow. Transit of requested materials may resume if adopted by the library system. The book drop will remain open, following designated quarantine procedures.  The library will offer drop sites around the building for used materials or equipment, which need to be cleaned. The library recommends that children and high risk individuals not be in the building when possible during this phase. The library will continue to offer hotspot Wi-Fi service in the parking lot.

Phase IV

Under Phase IV the library will open with best practices. The Library will follow CDC recommendations, state or county orders, and based on staffing levels will either expand appointments or base admittance on capacity as determined by square footage. All programs will be registered so as to not exceed the size of gatherings. Meeting room bookings may resume, but will adhere to gathering size limits and physical distancing ability. Curbside service will continue. Patrons and staff must continue to adhere to physical distancing guidelines. A majority of library furniture will continue to be removed including all youth area play equipment. In person library assistance will be limited to adhere to physical distancing practices. Study rooms and the local history room will reopen with capacity limits.  The book drop will remain open, following designated quarantine procedures. The library will sanitize high touch areas every two hours and will offer sanitizer and wipes to the public to clean equipment and materials as supplies allow. Transit of requested materials may resume at the discretion of the library system.  The library will offer drop sites around the building for used materials or equipment, which need to be cleaned. The library will continue to offer hotspot Wi-Fi service in the parking lot.

Phase V

Under Phase V the library will reopen with normal practices and services with the exception of any specific guidelines issued by Wisconsin, WDHS, the CDC, or the county. 

You can view the printable document version of our pandemic policy by navigating HERE.

The Kaukauna Public Library will make mobile Wi-Fi hotspots available for check out. These devices may be checked out by an adult with an OWLSnet library card in good standing. A Hotspot Circulation Agreement must be signed by borrower at the time of check out.

  1. Patron must be an adult at least 18 years old with an OWLSnet library card in good standing.
  2. Borrowers must present their library card in good standing or an official photo ID (Driver’s license or State ID) to library staff at the time of check out.
  3. Address and phone number will be confirmed and recorded. Patron must sign the Hotspot Circulation Agreement form.
  4. The hotspot is checked out for a period of one week and can be renewed up to three times. Renewals will not be permitted if there are existing holds for other patrons. If a patron has exhausted all renewals the item must be returned to Kaukauna Public Library before another hotspot can be loaned to them.
  5. The hotspot must be returned to Kaukauna Public Library in person at the circulation desk. All items will be checked at the time of return. Hotspots are circulated with the device, battery, power charging cable, and carrying case.
  6. Any changes to this device, tampering or alterations is not permitted and will result in loss of borrowing privileges.
  7. Somewhat limited technical support is available through library personnel. Borrowers attest that they have basic familiarity and comfort with the hotspot and devices they will be using. The library cannot guarantee hotspot coverage or connection to devices.
  8. Any loss or damage of the hotspot should be reported immediately. Borrowers should not attempt to troubleshoot problems on the hotspot.
  9. The borrower assumes full responsibility for the cost of repair or replacement in the event the hotspot is lost, stolen, or damaged. Replacement cost is $110.
  10. Borrowers must not engage in any illegal activities (e.g. hacking pirating, downloading illegal materials, etc.) or engage in any activities inconsistent with library policies.
  11. Violation of any of the above conditions may result in suspension of hotspot borrowing privileges as determined by the Library Administration.
  12. Due to the ongoing cost and monthly fees associated with hotspot lending, repeat violations of overdue devices will not be permitted. Library Administration retains the right to suspend hotspot borrowing privileges if hotspots are overdue more than 3 consecutive times.
  13. Data will be stopped to device one (1) day after it is due, if it is not renewed on or before the original due date. Once data has been stopped, item cannot be renewed and must be returned to the library. Hotspots will be billed three (3) days after it is due. If items are not returned within seven (7) days of due date, account information will be released to local law enforcement to recover Library property.
  14. The library reserves the right to petition the court for the release of public library records on circulating equipment and higher cost library materials including, but not limited to, videogames, laptops, tablets, hotspots, ukuleles, projectors and STEM kits in the event that there is reasonable suspicion of theft or resale of library materials. If granted, records will be released to local law enforcement for recovery.

You can view the printable document version of our hotspot circulation policy by navigating HERE.

The Kaukauna Public Library will make laptops and tablets available for check out. These devices may be checked out by an adult with an OWLSnet library card in good standing. A Laptop/Tablet Circulation Agreement must be signed by borrower at the time of check out.

  1. Patron must be an adult at least 18 years old with an OWLSnet library card in good standing.
  2. Borrowers must present their library card and official photo ID (Driver’s license or State ID) to library staff at the time of check out.
  3. Address and phone number will be confirmed and recorded. Patron must sign the Laptop/Tablet Circulation Agreement form.
  4. The laptop or tablet is checked out for a period of two weeks with no renewals unless special permission is obtained from library administration.
  5. The laptop or tablet must be returned to Kaukauna Public Library in person at the circulation desk. All items will be checked at the time of return.
  6. No software may be downloaded or installed on the laptop or tablet, nor can any changes be made to the system configurations.
  7. Data will be lost when the laptop or tablet is shutdown or loses power. Save your work in the cloud or on an external drive such as a flash drive. The library shall bear no responsibility or liability for claims relating to the loss, damage, or interception of any information, data, work product, or other material viewed, searched or stored on the laptop. All created files will be wiped clean upon the end of usage.
  8. Somewhat limited technical support is available through library personnel. Borrowers attest that they have basic familiarity and comfort with the laptop or tablet and the software they will be using.
  9. Any loss or damage of the laptop or tablet should be reported immediately. Borrowers should not attempt to troubleshoot problems on the laptop or tablet.
  10. The borrower assumes full responsibility for the cost of repair or replacement in the event the laptop or tablet is lost, stolen, or damaged. Replacement cost is $710 for laptops and $245 for tablets.
  11. Borrowers must not engage in any illegal activities (e.g. hacking pirating, downloading illegal materials, etc.) or engage in any activities inconsistent with library policies.
  12. Violation of any of the above conditions may result in suspension of laptop or tablet borrowing privileges as determined by the Library Administration.
  13. Items will be billed seven (7) days after due date. If items are not returned within fourteen (14) days of due date, account information will be released to the local law enforcement to recover Library property.
  14. The library reserves the right to petition the court for the release of public library records on circulating equipment and higher cost library materials including, but not limited to, videogames, laptops, tablets, hotspots, ukuleles, projectors and STEM kits in the event that there is reasonable suspicion of theft or resale of library materials. If granted, records will be released to local law enforcement for recovery.

You can view the printable document version of our laptop & tablet circulation policy by navigating HERE.

As public buildings library facilities are subject to similar rules associated with a sidewalk or a public park, meaning that there are few restrictions that can be placed on a photographer when they wish to take photos or video in open, public areas of a facility. That being said, library staff members have the right to impose certain time, place, or manner restrictions for safety reasons and for continuous library operations. Library staff may terminate any photo session that violates Library policies or appears to compromise public safety, confidentiality, security, or is done with the intent of harassing other library users or staff. The Kaukauna Public Library only allows photo or video sessions during operating hours; the library will not open specifically for this purpose unless authorized by Library Administration for a specific purpose, which would be to enhance the image of the library. Photography in the David & Rita Nelson Family Interactive Learning Garden falls under the same rules as listed below as property of the Kaukauna Public Library. 

Filming and photography is allowed as described below only to the extent that it does not interfere with the delivery of library services and is consistent with the Library’s mission. Photographers/videographers are asked to be respectful of other library users and to observe the following:

  • Follow the Library’s Appropriate Use Policy
  • Refrain from disturbing other library users (examples: using tripods or flash photography).
  • Do not ask library users to relocate or stop library use for the benefit of photo/video.
  • The use of photographic equipment – such as tripods or lighting – is not permitted because of safety, liability and other issues, unless previously authorized by Library Administration.
  • Taking photos/video of specific, copyrighted (or otherwise protected) materials for the purpose of redistribution is not permitted.
  • Taking photos, video, or audio of any other person in restrooms is not permitted.
  • Taking photos/video, or audio of any other person in staff-only areas is not permitted.
  • Members of the media are asked to notify the library’s administrative staff prior to or upon entering the library to alert staff of the intent to photograph or video inside the library. When possible, staff in the facility will be notified in advance to avoid potential interruption of library services and operations.

Persons filming or photographing on library premises have sole responsibility for gaining all necessary releases and permissions from persons who are filmed or photographed. The Library undertakes no responsibility for obtaining these releases.

Please note that Kaukauna Public Library staff may photograph and record programs and events for library publicity and promotional purposes. Patrons who do not wish to be photographed or recorded will be respected, but must tell a staff member or presenter that they do not wish to be photographed or recorded at the time of the event.

You can view the printable document version of our photography and film policy by navigating HERE.

Memorial Books: Patrons may make a donation to purchase materials in honor of a person.  The donor may select an appropriate subject or genre.  A bookplate will note the donor’s intention. Donors will receive an acknowledgement with the titles purchased.  Memorial items are subject to collection management practices and may be withdrawn as circumstances require.

Material Gifts: Book and media donations become property of the Library and may or may not be added to the collection.  Materials donated may be sold at book sales or discarded. A blank receipt will be supplied upon request but no monetary value will be placed on any donations.

Any donations of a historical nature will be accessed by the History Room staff.  Items accepted may be turned over to other agencies.  Furniture and other similar items are not accepted.  The Library reserves the right to refuse gifts.

Monetary Gifts: Monetary donations are designated as General Use or Special Use.  General Use donations are non-restricted and may be applied for any purpose chosen by the Library.  Special Use donations are restricted and will be used only for the purpose intended by the donor.  All monetary donations are tax deductible.

Selection: The Library selects materials and develops collections in many different formats to provide patrons with a wide range of informational, recreational and educational resources.  The selection of Library materials is based on expertise of professional librarians and complies with the Library Bill of Rights and the Freedom to Read Statement adopted by the ALA and the Kaukauna Public Library Board.

The Library’s purpose is to provide access to reliable and accurate information and are selected to reflect diverse points of view. Materials dealing with controversial views are judged as entire works, not by isolated passages or selections.  No exclusions will be based on race or nationality, political, social or religious beliefs, or sexual preference. 

Selection of materials may be influenced by budgetary considerations, popular demand, relevance, format, availability in other libraries, subject area scope, physical durability, reputation, and treatment of subject for intended audience.  

Withdrawn Materials: Materials are withdrawn periodically based on appearance, usage and space limitations. Withdrawn materials may be sold at book sales sponsored by the Friends of the Library who retain funds raised. 

Material Review: Any challenges by patrons to specific titles in the Library collection will be reviewed upon written request by the Library Director who will make an initial determination and discuss this determination with the complainant.

Should the complainant be dissatisfied with the Director’s determination, the complaint will go the Library Board for a final recommendation.  The Board’s decision will communicated to the complainant by the Library Director.

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